ZilwaStore Returns & Refund Policy

Effective Date: August 2025

At ZilwaStore.com, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, please review our returns and refund guidelines below.

1. Eligibility for Returns

• Items must be in their original condition, unused, and with all packaging intact.

• Returns must be requested within one day of receiving your order.

• Certain items may not be eligible for return for hygiene or safety reasons.

2. How to Request a Return

• Contact our Customer Support at contact@zilwastore.com with your order number and reason for return.

• Our team will provide instructions on how to return your item.

3. Return Process

• Customers are responsible for the cost of returning items unless the item is defective or incorrect.

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

4. Refunds

• Approved refunds will be processed to your original method of payment within 7–10 business days.

• Shipping costs are non-refundable, except in cases where we sent the wrong or defective item.

5. Exchanges

• At this time, we do not offer direct exchanges. Please return the item for a refund and place a new order.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging.

• We will either provide a full refund or a replacement item at no extra cost.

7. Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: contact@zilwastore.com
Phone: +230 5 536 5800